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10 Year Warranty
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Mattress Limited Warranty Policy

Warranty Coverage  

Mr. Jooo provides a limited warranty for a period of ten (10) years from the original date of purchase, applicable solely to the original purchaser of the mattress. This warranty covers the following defects:

  • Visible Indentation or Sagging: The warranty covers visible indentation or sagging of the mattress greater than one (1) inch, provided that such indentation or sagging does not result from improper use, an improper bed, bed base, or foundation.
  • Manufacturing Defects: A manufacturing defect in the cover zipper is covered under this warranty. However, this coverage does not extend to damage resulting from improper handling or misuse of the zipper.

Tolerance Limits

Customers are advised that a variation of ±15 mm in length, width, and thickness is within the acceptable tolerance limit and may be subject to individual measurements taken from the center of the mattress.

Express Limitations

  • All implied warranties, including but not limited to fitness for a particular purpose and merchantability, are expressly limited to the duration of this written warranty.  
  • Mr. Jooo shall not be liable for incidental or consequential damages arising from any breach of this warranty or resulting from the use of any mattress, cover, foundation, frame, pillow, or accessory.  
  • This warranty applies exclusively to the mattress and does not extend to any accessories or other products associated with the mattress.  

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; therefore, the aforementioned limitations may not apply. This warranty provides specific legal rights, and customers may also have other rights that vary from state to state.

Warranty Void Conditions

This warranty shall be considered void under the following circumstances:

  1. The mattress is not used for normal in-home consumer use.
  2. The mattress is resold or donated by the original purchaser.
  3. The mattress is used outside India.
  4. The mattress is used by a medical patient.
  5. The mattress is not used on a firm, flat, non-spring foundation or frame that is sufficiently strong to remain flat and firm under the weight of the mattress and its users.
  6. The mattress is stored in any orientation instead of being used.
  7. Evidence of damage, abuse, or neglect is determined by Mr. Jooo in its reasonable discretion.
  8. There are liens or encumbrances against the mattress.
  9. The warranty process, as communicated via email during the warranty process, is not followed.

Warranty Process

To initiate a warranty claim, customers may contact our customer service. The law tags from the mattress must remain intact for the warranty claim to be processed.

Mr. Jooo will not charge the purchaser to repair or replace the mattress if it is deemed defective according to the terms herein within the first ten (10) years of original purchase. The warranty for any repaired or replaced mattress runs from the date of original purchase and not from the date of replacement. Decisions regarding repair or replacement shall be at Mr. Jooo’s sole discretion.

For health and safety reasons, Mr. Jooo may refuse to inspect or remove the mattress if there is evidence of damage, abuse, or neglect. In such cases, warranty coverage may be denied.

Warranted Defects

A warranted defect exists only if:

  • The materials develop a visible indentation greater than one (1) inch compared to surrounding areas after full recovery from load, or
  • The materials crack, split, or otherwise fail during normal use in accordance with Mr. Jooo’s care and use instructions.

Exclusions from Warranty

This warranty does not cover:

  • Normal wear and tear.
  • Issues resulting from improper use or care.
  • Minor cosmetic imperfections.
  • Indentations or sagging less than one (1) inch deep.
  • Personal preferences regarding mattress comfort.
  • Mattresses purchased used or from unauthorized retailers.
  • Damage caused by the customer, animals, or environmental factors.
  • Allergies or sensitivities to materials.
  • Accessories, which are replaceable only within seven (7) days of delivery if found to have manufacturing defects.

For any warranty inquiries or claims, please contact Mr. Jooo’s customer service.